Shipping policy

Domestic Shipping

At HairbyPrumya, we are committed to providing our customers with an exceptional shopping experience. We understand the importance of timely delivery and are here to assist with any shipping-related queries.

  • We offer free standard shipping on all orders above INR 1000.
  • Orders are typically processed and shipped within 72 hours.
  • Expected delivery times are as follows:
    • Standard shipping: 6-9 working days (after dispatch)
    • Express shipping: 3-5 working days (after dispatch)
  • Business days are defined as Monday to Friday, excluding holidays when our fulfillment centers are closed.
  • Orders placed after 12 PM IST on Fridays will be processed on the following Monday.
  • Custom orders are excluded from these shipping and delivery timelines.
  • Express orders are shipped via air; however, a specific delivery date cannot be guaranteed due to potential delays caused by various factors.

International Shipping

  • We offer free standard shipping on all international orders above USD 250.
  • Delivery times for international orders are generally 12-18 business days after the order has been shipped.
  • For orders under USD 250, shipping costs vary based on the destination and weight of the package. The total cost will be displayed before you complete your purchase.
  • Customs Fees: While we strive to deliver your orders door-to-door without additional costs, approximately 2-5% of orders may be subject to customs fees, duties, or taxes. If applicable, these charges are the customer's responsibility and must be paid directly to your local carrier or government.
  • Return Policy: Due to the complexities of international shipping, we do not accept returns or exchanges on international orders.
  • Delivery Address: International orders must be shipped to the address provided at checkout on HAIRYBYPRUMYA'S website.
  • Cancellations: Orders can be canceled within 24 hours of placement. If the order has already been shipped, it cannot be canceled.

Wrong Address Disclaimer

It is the buyer’s responsibility to ensure that the shipping address is entered correctly. Due to our efforts to expedite processing and shipping times, there is a limited window for canceling or modifying your order or shipping address. If you need to cancel or change the shipping address, please contact us immediately at prumya31@gmail.com . We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

If a product is shipped to an incorrect address provided by the customer, the customer will be responsible for the forward and return shipping costs for that parcel.

We appreciate your support and are dedicated to ensuring your satisfaction with your order. For any questions or concerns, please reach out to us at prumya31@gmail.com, and we'll be happy to assist you.

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